Privacy Policy

Occasionflash respects the privacy of visitors and customers who engage with our bouquet services across Australia. This Privacy Policy outlines what information we collect, how we use it, which parties assist us in delivering services, and the choices available to you. The policy applies to our website, communications, ordering workflows, and related fulfillment activities.

Information we collect may include contact details such as name, email address, and telephone number; order details such as recipient name, delivery address, message content, preferred delivery window, and product selections; and technical information such as device type, browser, IP address, and interaction data captured through analytics tools. Payment data is processed by reputable payment providers, and we receive confirmations required to complete orders and address support needs.

We use personal information to process orders, coordinate delivery, provide customer support, personalize recommendations, and improve our website. Operational partners such as florists, couriers, and payment processors may handle data that is necessary for arranging delivery or completing transactions. These partners are engaged under arrangements designed to handle information responsibly and in line with applicable Australian privacy principles.

Cookies and similar technologies help us understand website usage, remember preferences, and enhance user experience. You can adjust browser settings to manage cookies. Certain site features may function differently if cookies are restricted. We maintain reasonable safeguards to protect information against misuse, interference, and loss, as well as against unauthorized access, modification, or disclosure. Measures evolve alongside technology, and staff are guided to handle information with care.

We retain personal information for periods aligned with the purpose of collection, operational requirements, and legal obligations. When information is *** longer required, we take steps to de-identify or securely dispose of it. If you create recurring orders or subscriptions, profile details may be stored to streamline future interactions. You may contact us to request access to the personal information we hold about you, to seek correction, or to raise a concern about privacy handling.

Requests and questions can be directed to Occasionflash at Occasionflash@outlook.com or by calling + (61) 42 793-04-12. Please include sufficient details to help us identify your account or order. We aim to respond in a timely and respectful manner. If your concern remains unresolved, you may consider guidance available from the Office of the Australian Information Commissioner (OAIC), which provides resources on privacy rights within Australia.

Our website may contain internal links to sections such as About and Legal. These pages further describe our operations and policies. Content may be updated to reflect changes in services, partners, or regulations. The version date appears at the end of this document. For delivery arrangements, we work with partners who focus on safe transport of delicate items. Where delivery instructions include building access requirements or concierge procedures, we ask that you provide clear details during checkout so our partners can coordinate appropriately.

If you contact us regarding data handling, we may request verification details to confirm identity before sharing or updating personal information. We keep records of communications to support consistent service. Marketing messages are sent in alignment with consent and applicable rules; you can opt out of such messages at any time using provided controls. Service notifications related to orders, delivery timing, and essential updates may continue so that we can complete requested services effectively.

This Privacy Policy is intended to provide transparent information about how Occasionflash approaches privacy. We encourage you to review it periodically. Continued use of our services after updates indicates that you have reviewed the latest version. If you have questions or would like assistance with preferences, please reach out using the contact details above. Last updated: 01 July 2026.