Legal information — Occasionflash
Key legal terms, consumer rights under Australian Consumer Law (ACL), refunds, delivery and dispute resolution applicable to purchases in Australia.
ABN: 12 345 678 910 • Trading as Occasionflash Flowers
Australian Consumer Law (ACL) — Your rights
Under the ACL, consumers have statutory guarantees including that goods are of acceptable quality, fit for purpose and match descriptions. These guarantees are in addition to any express warranties we provide.
- Perishable goods (flowers) are time-sensitive — remedies depend on quality at delivery.
- If a bouquet is faulty or not as described, we will repair, replace or refund as appropriate under the ACL.
- Where a failure is minor we may offer a repair or replacement; for major failures you may choose refund or replacement.
Returns, refunds and cancellations
Because flowers are perishable we operate a case-by-case refund policy aligned with ACL:
- Report issues within 48 hours of delivery with photos and order details to our support team.
- We will respond within 5 business days and may request additional information.
- If a refund is approved, it will be processed within 14 days to the original payment method.
Note: Change of mind requests are handled at our discretion and may incur restocking or delivery fees.
Delivery, risk and title
Delivery times and same-day options vary by location. We aim to meet allocated time windows but cannot guarantee precise minute-level delivery.
| Term | Details |
|---|---|
| Risk | Risk of loss passes on delivery to the recipient at the delivery address. |
| Title | Title to goods passes once full payment is received. |
| Damages | Document and report damages within 48 hours for ACL assessment. |
Liability, disclaimers and perishables
Occasionflash provides fresh floral products; while we use care, flowers are natural and may vary from images. To the fullest extent permitted by law:
- We are not liable for indirect or consequential loss (subject to ACL).
- We are not responsible for delays caused by third-party carriers or extreme weather.
- All expressed times are estimates; refunds for delay are assessed against delivery SLA and ACL.
This section does not exclude rights granted by law that cannot lawfully be excluded (for example consumer guarantees under the ACL).
Intellectual property & permitted use
All site content, images and designs are owned or licensed by Occasionflash. You may view material for personal, non-commercial use only. Unauthorized copying, distribution or commercial use is prohibited.
Brand assets: 
Complaints, dispute resolution and regulator contacts
If you have a complaint please follow our escalation steps:
- Contact customer support via Contact with order details.
- If unresolved within 14 days, ask for escalation to our complaints officer.
- If still unresolved, you may contact your state consumer affairs body or the ACCC for guidance on ACL matters.
Key contacts
Occasionflash — Unit 5, 82 Bourke Street, Melbourne VIC 3000, Australia
Phone: +61 42 793 04 12
Email: Occasionflash@outlook.com
Governing law and jurisdiction
These terms are governed by the laws of the State of Victoria, Australia. Parties submit to the non-exclusive jurisdiction of Victorian courts to resolve disputes, subject to ACL where applicable.